Filetype Excel XLSX | Posted on 08 Aug 2022 | 3 years ago
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Sheet 1: Hospitality, Tourism Cluster
| Hospitality, Tourism & Recreation Cluster | ||||
| Common Career Technical Core Standards (CCTC) - National | ||||
| CCTC Number | OSSA Code | Common Career Technical Core Standard (CCTC) | Performance Indicator Code | Performance Elements |
| HT 1 | HT01 | Describe the key components of marketing and promoting hospitality and tourism products and services. | HT01.01.01 | Demonstrate knowledge of marketing techniques commonly used in the hospitality and tourism industry to sell a product or service. |
| HT01.01.02 | Identify the elements of marketing. | |||
| HT01.01.03 | Compare/contrast different marketing packets. | |||
| HT01.01.04 | Develop strategies for making a sale. | |||
| HT01.02.01 | Identify effects of the economy on the hospitality and tourism industry to effectively plan products and services. | |||
| HT01.02.02 | Describe how economics applies to the hospitality and tourism industry. | |||
| HT01.02.03 | Discuss the importance of the hospitality and tourism industry to the U.S. economy. | |||
| HT01.02.04 | Explain the effects that supply and demand have on the hospitality and tourism industry. | |||
| HT 2 | HT02 | Evaluate the nature and scope of the Hospitality & Tourism Career Cluster and the role of hospitality and tourism in society and the economy. | HT02.01.01 | Identify management styles within a variety of organizational structures. |
| HT02.01.02 | Define industry management terms including yield, yield management, no-show, discount inventory control, overbooking, and spoilage. | |||
| HT02.01.03 | Compare/contrast management of different organizational structures including independently owned, chain-affiliated, and corporations in the industry. | |||
| HT02.02.01 | Trace the development of the hospitality and tourism industry to understand the overall structure. | |||
| HT02.02.02 | Discuss the current trends in society and how they affect hospitality and tourism. | |||
| HT 3 | HT03 | Demonstrate hospitality and tourism customer service skills that meet customers' needs. | HT03.01.01 | Use customer comments to guide customer satisfaction policies. |
| HT03.01.02 | Assess the importance of customer satisfaction. | |||
| HT03.01.03 | Devise strategies for maximizing customer satisfaction. | |||
| HT03.01.04 | Role-play customer dissatisfaction scenarios. | |||
| HT03.02.01 | Integrate the principles of customer service to positively impact organizational performance. | |||
| HT03.02.02 | Describe how customer service affects a company's bottom line. | |||
| HT03.03.01 | Identify and compare services and products from related industries to understand how they affect hospitality and tourism products and services. | |||
| HT03.03.02 | No Sample Indicators. | |||
| HT 4 | HT04 | Describe employee rights and responsibilities and employers' obligations concerning occupational health and safety in the hospitality and tourism workplace. | HT04.01.01 | State the rationale for rules and laws designed to promote safety and health in the workplace. |
| HT04.01.02 | Identify key rights of employees related to occupational safety and health. | |||
| HT04.01.03 | Identify the responsibilities of employers related to occupational safety and health. | |||
| HT04.01.04 | Explain the role of government agencies in providing a safe workplace. | |||
| HT04.01.05 | Illustrate compliance with OSHA safety regulations and practices. | |||
| HT04.02.10 | Assess workplace conditions with regard to safety and health. | |||
| HT04.02.11 | Follow industry standards to comply with safety regulations and practices. | |||
| HT04.02.12 | Review safety and sanitation procedures applicable to the workplace. | |||
| HT04.03.01 | Demonstrate application of legal policies to comply with laws regarding hiring, harassment, and safety issues. | |||
| HT 5 | HT05 | Identify potential, real and perceived hazards and emergency situations and determine the appropriate safety and security measures in the hospitality and tourism workplace. | HT05.01.01 | Outline safety and security issues for individuals and groups to minimize risks. |
| HT05.01.02 | Create a solution to guest/customer exposure to a health hazard. | |||
| HT05.01.03 | Identify ways to manage guests/customers facing a threat. | |||
| HT05.01.04 | Identify ways to prevent common safety hazards. | |||
| HT05.01.05 | Develop and role play mock emergency situations. | |||
| HT05.01.06 | Create a plan of action to manage guests with special needs (disabilities, handicap accessibility, etc.). | |||
| HT05.02.01 | Identify resources to utilize in various emergency situations for self, co-workers, and guests/customers. | |||
| HT05.02.02 | Detail steps to use in medical emergencies. | |||
| HT05.02.03 | List resources for assistance with environmental issues. | |||
| HT05.02.04 | Name the resources for assistance in crimes or accidents. | |||
| HT05.02.05 | Detail how to access help in a terrorist situation. | |||
| HT05.03.01 | Create response plans to cope with hazards and emergency situations applicable to the hospitality and tourism industries. |
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| HT 6 | HT06 | Describe career opportunities and means to attain those opportunities in each of the Hospitality &Tourism Career Pathways. | HT06.01.01 | Research career opportunities based upon their fit with personal career goals in the hospitality and tourism industries. |
| HT06.01.02 | Locate and interpret career information for at least one career cluster. | |||
| HT06.01.03 | Identify job requirements for career pathways. | |||
| HT06.01.04 | Identify educational and credentialing requirements for career cluster and pathways. | |||
| HT06.02.01 | Match personal interests and aptitudes to careers in the hospitality and tourism industry when researching opportunities within the pathways. | |||
| HT06.02.02 | Identify personal interests and aptitudes. | |||
| HT06.02.03 | Identify job requirements and characteristics of selected careers. | |||
| HT06.02.04 | Compare personal interests and aptitudes with job requirements and characteristics of career selected. | |||
| HT06.02.05 | Modify career goals based on results of personal interests and aptitudes with career requirements and characteristics. | |||
| HT06.03.01 | Examine entry-level, skilled level, and supervisory positions and the qualifications and skills needed for different levels of hospitality and tourism employment. | |||
| HT06.04.01 | Develop a career plan for advancement in hospitality and tourism careers. | |||
| HT06.05.01 | Identify ethical issues and concerns in the hospitality and tourism career field. | |||
| HT06.05.02 | List ethical liability issues that are specific to hospitality and tourism. | |||
| HT06.05.03 | Discuss solutions to various ethical issues and concerns. | |||
| Hospitality Tourism Cluster - Lodging Focus Area | ||||
| Common Career Technical Core Standards (CCTC) - National | ||||
| CCTC Number | OSSA Code | Common Career Technical Core Standard (CCTC) | Performance Indicator Code | Performance Elements |
| HT-LOD 01 | HTLG01 | Use various communication technologies to accomplish work tasks in lodging facilities. | HTLG01.01.01.01 | Demonstrate the proper use of telecommunications equipment to manage calls. |
| HTLG01.01.01.02 | Describe the functions of a call accounting system. | |||
| HTLG01.01.01.03 | Describe the functions of automatic call dispensing and automatic call detection features. | |||
| HTLG01.02.01.01 | Utilize telephone and facsimile resources to optimize guest service. | |||
| HTLG01.02.01.02 | Detail the types of incoming calls. | |||
| HTLG01.02.01.03 | Outline procedures for processing messages for guests. | |||
| HTLG01.02.01.04 | Outline how faxes for guests are handled by lodging staff. | |||
| HTLG01.02.01.05 | Describe how wake-up calls are delivered through the telecommunication system. | |||
| HTLG01.03.01.01 | Evaluate current and emerging technological services to improve guest service. | |||
| HTLG01.03.01.02 | Explain how voice mail systems meet guest needs. | |||
| HTLG01.03.01.03 | Explain how internet services meet guest needs. | |||
| HTLG01.03.01.04 | Explain how TDD systems meet the needs of disabled guests. | |||
| HTLG01.03.01.05 | Explain how emerging technology for telecommunications services enhances the guest experience. | |||
| HT-LOD 02 | HTLG02 | Explain the role and importance of housekeeping operations to lodging facility. | HTLG02.01.01.01 | Describe how the housekeeping department in hotel operations is organized and divides responsibilities. |
| HTLG02.01.01.02 | Discuss the responsibilities of room cleaning, public areas, laundry, and other areas of the housekeeping department. | |||
| HTLG02.02.01.01 | Create standards and procedures for effective housekeeping operations. | |||
| HTLG02.02.01.02 | Summarize how housekeeping standards are to be used to guide the daily tasks of housekeeping personnel. | |||
| HTLG02.02.01.03 | Identify the standards to be followed for guestroom cleaning and the public areas of the lodging facility. | |||
| HTLG02.03.01.01 | Identify the cleaning responsibilities of housekeeping for guestrooms, public areas, back-of-house, and other facilities. | |||
| HTLG02.03.01.02 | Demonstrate the cleaning process in each area. | |||
| HTLG02.04.01.01 | Explain the use of productivity standards to guide cleaning personnel in time-based housekeeping tasks. | |||
| HTLG02.04.01.02 | Estimate time for cleaning each area of the lodging facility. | |||
| HTLG02.05.01.01 | Explain the use of frequency schedules to maintain cleaning standards. | |||
| HTLG02.05.01.02 | Describe how frequency schedules are determined for guestroom cleaning and for cleaning all other areas of the lodging facility. | |||
| HTLG02.06.01.01 | Describe the use of the room status report in the housekeeping department. | |||
| HTLG02.06.01.02 | Describe the criteria used to assign guestrooms for cleaning. | |||
| HTLG02.07.01.01 | Conduct a physical inventory. | |||
| HTLG02.07.01.02 | Distinguish between recycled and non-recycled inventories. | |||
| HTLG02.07.01.03 | Calculate the number of linens needed for full occupancy. | |||
| HTLG02.07.01.04 | Establish order points for non-recycled inventory based on minimum and maximum quantities. | |||
| HT-LOD 03 | HTLG03 | Allocate staff positions to meet the needs of various lodging departments. | HTLG03.01.01.01 | Distinguish between fixed and variable staff positions. |
| HTLG03.01.01.02 | Define fixed labor as it applies to housekeeping. | |||
| HTLG03.01.01.03 | Define variable labor as it applies to housekeeping. | |||
| HTLG03.02.01.01 | Set staffing schedules for fixed and variable staff based on required labor hours and occupancy levels to balance labor costs and occupancy. | |||
| HTLG03.02.01.02 | Determine labor hours required for each level of occupancy. | |||
| HTLG03.02.01.03 | Determine number of employees to schedule at each level of occupancy. | |||
| HTLG03.02.01.04 | Calculate estimated labor expenses at each level of occupancy. | |||
| HTLG03.02.01.05 | Create work schedules for housekeeping staff. | |||
| HT-LOD 04 | HTLG04 | Describe the role and responsibilities of lodging managers. | HTLG04.01.01.01 | Research the major duties and qualifications for managerial positions common to lodging back-of-the-house operations to guide career choices. |
| HTLG04.01.01.02 | Examine the characteristics of chief engineers, food and beverage managers, controllers, and information technology managers. | |||
| HTLG04.01.01.03 | Describe the characteristics of lodging supervisory positions and personnel. | |||
| HTLG04.02.01.01 | Research the major duties and qualifications for lodging managerial positions common to lodging front-of-the-house operations to guide career choices. | |||
| HTLG04.02.01.02 | Examine the characteristics of general, catering, human resource, marketing, sales, and resident managers to facilitate selection of career choices. | |||
| HTLG04.02.01.03 | Describe the major duties for each type of manager. | |||
| HTLG04.03.01.01 | Contrast entry-level, skilled level, and managerial positions in the lodging industry to distinguish qualifications and characteristics needed for each type of position. | |||
| HTLG04.03.01.02 | No Sample Indicators. | |||
| HT-LOD 05 | HTLG05 | Compare the advantages and disadvantages of independently owned and chain-affiliated lodging facilities. | HTLG05.01.01.01 | Examine an independently owned lodging facility to distinguish it from other types of lodging. |
| HTLG05.01.01.02 | List three advantages of an independently owned facility. | |||
| HTLG05.01.01.03 | List three disadvantages to an independently owned lodging facility. | |||
| HTLG05.01.01.04 | Explain the use of referrals among independently owned facilities. | |||
| HTLG05.02.01.01 | Examine a chain-affiliated lodging facility to distinguish it from other types of lodging. | |||
| HTLG05.02.01.02 | List three advantages of a chain-affiliated facility. | |||
| HTLG05.02.01.03 | List three disadvantages of a chain-affiliated lodging facility. | |||
| HTLG05.02.01.04 | Explain the relationship of owners to management companies. | |||
| HT-LOD 06 | HTLG06 | Analyze the departmental interrelationships of a lodging facility. | HTLG06.01.01.01 | Describe how the essential departments of a lodging operation work cooperatively to meet guest service standards. |
| HTLG06.01.01.02 | Identify the essential departments of the lodging business, and describe the functions/responsibilities/activities of each. | |||
| HTLG06.02.01.01 | Analyze the organization and structure of different types of lodging. | |||
| HTLG06.02.01.02 | Identify the general classifications of the lodging businesses and describe their distinctive features (i.e., airport, resort, bed and breakfast, conference, casino, etc.) | |||
| HTLG06.02.01.03 | Describe the role of hotel management contracts. | |||
| HTLG06.03.01.01 | Explain the lodging product. | |||
| HTLG06.03.01.02 | Identify the components of the lodging product. | |||
| HTLG06.03.01.03 | Describe the role services play in the lodging product. | |||
| HTLG06.03.01.04 | Explain the role physical facilities play in creating the lodging product. | |||
| HTLG06.03.01.05 | Describe the types of room accommodations. | |||
| HT-LOD 07 | HTLG07 | Explain various check-in and check-out procedures used in the lodging industry. | HTLG07.01.01.01 | Describe the necessary information during the registration process to correctly register guests. |
| HTLG07.01.01.02 | Check for pre-registration information. | |||
| HTLG07.01.01.03 | Verify guest registration card is completed. | |||
| HTLG07.01.01.04 | Identify the length of stay. | |||
| HTLG07.01.01.05 | Identify the method of payment. | |||
| HTLG07.02.01.01 | Explain how room rates are established and assigned. | |||
| HTLG07.02.01.02 | Specify a standard rate. | |||
| HTLG07.02.01.03 | List special room rates. | |||
| HTLG07.02.01.04 | Describe rates that include meal plans, such as the American Plan, the Modified American Plan, and the European Plan. | |||
| HTLG07.02.01.05 | Demonstrate an "upsell" to arriving guests. | |||
| HTLG07.03.01.01 | Explain how availability, room status, and other operating guidelines affect the assignment of guestrooms. | |||
| HTLG07.03.01.02 | Determine when a room is available for sale. | |||
| HTLG07.03.01.03 | Issue keys or electronic keycards to registering guests using standard guidelines. | |||
| HTLG07.03.01.04 | Use property maps to direct guests to their room locations. | |||
| HTLG07.04.01.01 | Explain how methods of payment are established with arriving guests to clarify payment procedures. | |||
| HTLG07.04.01.02 | Describe common payment methods for arriving guests. | |||
| HTLG07.04.01.03 | Demonstrate procedure for accepting payment by check. | |||
| HTLG07.04.01.04 | Demonstrate procedure for accepting payment by credit card. | |||
| HTLG07.04.01.05 | Describe special payment methods. | |||
| HTLG07.05.01.01 | Explain how a property's computer system is used to create guest accounts. | |||
| HTLG07.05.01.02 | Identify different types of accounts. | |||
| HTLG07.05.01.03 | Identify types of charges that can be posted to accounts. | |||
| HTLG07.05.01.04 | Explain how account entries are made through front desk terminals and remote point-of-sale terminals. | |||
| HTLG07.06.01.01 | Explain the importance of check-out procedures, including verifying settlement of accounts, to ensure guest satisfaction. | |||
| HTLG07.06.01.02 | Inquire about recent charges. | |||
| HTLG07.06.01.03 | Post outstanding charges to guest accounts. | |||
| HTLG07.06.01.04 | Verify account information. | |||
| HTLG07.06.01.05 | Check for mail, messages, and faxes. | |||
| HTLG07.06.01.06 | Check for safe deposit or in-room safe keys | |||
| HTLG07.06.01.07 | Secure the room key or electronic keycard. | |||
| HTLG07.07.01.01 | Explain account settlement procedures for different types of payment. | |||
| HTLG07.07.01.02 | Verify the method of payment established at registration. | |||
| HTLG07.07.01.03 | Process account payments for guests using cash. | |||
| HTLG07.07.01.04 | Process account payments for guests using credit cards. | |||
| HTLG07.07.01.05 | Process account payments for guests using direct billing arrangements. | |||
| HTLG07.07.01.06 | Present the account for payment to the guest. | |||
| HTLG07.07.01.07 | Update the room's status through the property's computer system. | |||
| HTLG07.07.01.08 | Inquire about guest satisfaction to create a guest history record file. | |||
| HT-LOD 08 | HTLG08 | Understand reservation procedures used in the lodging industry. | HTLG08.01.01.01 | Identify the different types of reservations used to meet different guest needs. |
| HTLG08.01.01.02 | Distinguish guaranteed from non-guaranteed reservations. | |||
| HTLG08.01.01.03 | Contrast reservations guaranteed by credit card with reservations guaranteed by travel agents or corporations. | |||
| HTLG08.01.01.04 | Contrast advanced deposits with prepaid reservations. | |||
| HTLG08.02.01.01 | Identify common sources used to make lodging reservations. | |||
| HTLG08.02.01.02 | Distinguish a central reservation system from a global distribution system. | |||
| HTLG08.02.01.03 | Identify ways guests place reservations directly with lodging properties. | |||
| HTLG08.02.01.04 | Explain how guests make reservations online. | |||
| HTLG08.03.01.01 | Explain how a computer system is used to process or change reservations. | |||
| HTLG08.03.01.02 | Determine availability. | |||
| HTLG08.03.01.03 | Create a reservation record. | |||
| HTLG08.03.01.04 | Modify or cancel a reservation. | |||
| HTLG08.03.01.05 | Generate reports from reservation data. | |||
| HTLG08.04.01.01 | Explain how forecasting is used to maximize occupancy levels. | |||
| HTLG08.04.01.02 | Identify information needed to forecast availability. | |||
| HTLG08.04.01.03 | Calculate a no-show percentage. | |||
| HTLG08.04.01.04 | Calculate a walk-in percentage. | |||
| HTLG08.04.01.05 | Calculate an overstay percentage. | |||
| HTLG08.04.01.06 | Calculate an understay percentage. | |||
| HTLG08.04.01.07 | Create a ten-day forecast. | |||
| HT-LOD 09 | HTLG09 | Explain how room access policies and procedures ensure guest safety and minimize risks to the lodging facility. | HTLG09.01.01.01 | Explain the types and functions of keys to control levels of access. |
| HTLG09.01.01.02 | List three types or levels of keys used for entry. | |||
| HTLG09.01.01.03 | Compare/contrast the use of each. | |||
| HTLG09.02.01.01 | Explain how key control measures are used to protect guests. | |||
| HTLG09.02.01.02 | Outline how access to all areas is controlled. | |||
| HTLG09.02.01.03 | Outline how locking systems protect guests. | |||
| HTLG09.02.01.04 | Outline procedures for issuing electronic keys. | |||
| HT-LOD 10 | HTLG10 | Explain how cash control procedures are used in the lodging industry. | HTLG10.01.01.01 | Describe the role of a cashier in facilitating cash control. |
| HTLG10.01.01.02 | Demonstrate use of cash sheets to record cash collected. | |||
| HTLG10.01.01.03 | Demonstrate use of cash sheets to record cash paid out. | |||
| HTLG10.01.01.04 | Explain how cash banks are issued to cashiers. | |||
| HTLG10.01.01.05 | Describe how cashiers turn in cash banks and prepare cash deposits. | |||
| HTLG10.01.01.06 | Explain how cash banks and cashier cash deposits are reconciled. | |||
| HT-LOD 11 | HTLG11 | Explain how guests and property are protected to minimize losses or liabilities in the lodging facility. | HTLG11.01.01.01 | Explain procedures for controlling access of safe deposit boxes to minimize losses |
| HTLG11.01.01.02 | Describe how access is given to safe deposit box. | |||
| HTLG11.01.01.03 | Describe how guest's identity is checked for access. | |||
| HTLG11.01.01.04 | Maintain the safe deposit log. | |||
| HTLG11.02.01.01 | Describe procedures for controlling lost and found items. | |||
| HTLG11.02.01.02 | Identify the department responsible for securing lost and found items. | |||
| HTLG11.02.01.03 | Maintain a log of lost and found items. | |||
| HTLG11.02.01.04 | Store and secure lost and found items for required length of time. | |||
| HTLG11.02.01.05 | Follow property procedures for contacting guests about lost and found items. | |||
| HTLG11.03.01.01 | Identify access control procedures to enhance guest safety. | |||
| HTLG11.03.01.02 | Recognize and report suspicious situations. | |||
| HTLG11.03.01.03 | Identify and report unauthorized and suspicious persons. | |||
| HTLG11.03.01.04 | Monitor entrances, elevators, and stairways. | |||
| HTLG11.03.01.05 | Ensure limited late-night access to lobby areas. | |||
| HTLG11.03.01.06 | Monitor perimeter and grounds. | |||
| HT-LOD 12 | HTLG12 | Explain the basic legal issues in lodging management. | HTLG12.01.01.01 | Describe the rules regarding the rights and liabilities of innkeepers under the common law system. |
| HTLG12.01.01.02 | No Sample Indicators. | |||
| HTLG12.02.01.01 | Describe a property's duty to receive guests and the circumstances under which it can refuse to accommodate potential guests or evict guests. | |||
| HTLG12.02.01.02 | No Sample Indicators. | |||
| HTLG12.03.01.01 | Explain how the American with Disabilities Act (ADA), Title III affects lodging establishments. | |||
| HTLG12.03.01.02 | No Sample Indicators. | |||
| Hospitality Tourism Cluster - Recreation, Amusements & Attractions Focus Area | ||||
| Common Career Technical Core Standards (CCTC) - National | ||||
| CCTC Number | OSSA Code | Common Career Technical Core Standard (CCTC) | Performance Indicator Code | Performance Elements |
| HT-REC 01 | HTRA01 | Describe career opportunities in the Recreation, Amusements & Attractions Career Pathway. | HTRA01.01.01 | Research various operating units in the pathway to distinguish the particular characteristics of each venue. |
| HTRA01.01.02 | List recreational venues. | |||
| HTRA01.01.03 | List amusement venues. | |||
| HTRA01.01.04 | List attraction venues. | |||
| HTRA01.02.01 | Compare venues and the unique organizational structure of various operating units. | |||
| HTRA01.02.02 | Describe characteristics unique to each venue. | |||
| HTRA01.02.03 | Describe characteristics common to each venue. | |||
| HTRA01.03.01 | Summarize unique career opportunities in recreation, amusements, and attractions by gathering occupational information for each venue. | |||
| HTRA01.03.02 | List recreation careers. | |||
| HTRA01.03.03 | List amusement careers. | |||
| HTRA01.03.04 | List attraction careers. | |||
| HT-REC 02 | HTRA02 | Explain admission and traffic control procedures used to manage and control individuals, groups and vehicles in recreation, amusement and attraction venues. | HTRA02.01.01 | Utilize guidelines for access control to determine guest and group admission procedures. |
| HTRA02.01.02 | Identify venues that use ticket admission and how those tickets are collected. | |||
| HTRA02.01.03 | Identify venues that use membership and how the member is identified. | |||
| HTRA02.01.04 | Explain how groups are handled differently in each case. | |||
| HTRA02.02.01 | Apply traffic control procedures to facilitate movement of people and vehicles. | |||
| HTRA02.02.02 | Plan for effective directions and parking of vehicles. | |||
| HTRA02.02.03 | Identify a situation where the number of guests would need to be controlled, and list how this would be accomplished. | |||
| HTRA02.03.01 | Monitor traffic control issues to manage congestion. | |||
| HTRA02.03.02 | No Sample Indicators. | |||
| HT-REC 03 | HTRA03 | Determine the maintenance and technology needs for various recreation, amusement and attraction venues. | HTRA03.01.01 | Evaluate maintenance issues to determine if special training of personnel is required. |
| HTRA03.01.02 | List maintenance issues unique to recreation. | |||
| HTRA03.01.03 | List maintenance issues unique to amusements. | |||
| HTRA03.01.04 | List maintenance issues unique to attractions. | |||
| HTRA03.01.05 | Research ideas needed to develop programs and/or products unique to each venue. | |||
| HTRA03.01.06 | Explain the role history might play in developing programs/exhibits/events. | |||
| HTRA03.01.07 | Explain the role various animals have in exhibit development. | |||
| HTRA03.01.08 | Explain how a theme might determine the types of products/services/events available. | |||
| HT-REC 04 | HTRA04 | Describe safety and security issues unique to the Recreation, Amusements & Attractions Career Pathway. | HTRA04.01.01 | Research guest safety and security issues unique to each venue to create safety guidelines. |
| HTRA04.01.02 | List guest safety/security issues at recreation venues. | |||
| HTRA04.01.03 | List guest safety/security issues at amusement venues. | |||
| HTRA04.01.04 | List guest safety/security issues at attraction venues. | |||
| HTRA04.02.01 | Research employee safety and security issues unique to each venue to create safety guidelines. | |||
| HTRA04.02.02 | List employee safety/security issues at recreation venues. | |||
| HTRA04.02.03 | List employee safety/security issues at amusement venues. | |||
| HTRA04.02.04 | List employee safety/security issues at attraction venues. | |||
| HTRA04.03.01 | Examine equipment safety, functionality, and durability to protect guests and minimize replacement costs. | |||
| HTRA04.03.02 | No Sample Indicators. | |||
| HTRA04.04.01 | Evaluate methods for equipment maintenance and repair to minimize down time. | |||
| HTRA04.04.02 | No Sample Indicators. | |||
| HT-REC 05 | HTRA05 | Compile a resource base to manage emergency situations in recreation, amusement and attraction venues. | HTRA05.01.01 | Formulate methods of resolution and/or alternatives to potential safety hazards. |
| HTRA05.01.02 | Create a proactive solution to address common safety hazards including lighting, sound, surface areas, political, and social climate. | |||
| HTRA05.01.03 | Create a reactive solution to guests' exposure to a health hazard. | |||
| HTRA05.01.04 | Suggest ways to manage guests and groups facing safety hazards. | |||
| HTRA05.01.05 | Develop and role play mock emergency situations demonstrating caution and good judgment. | |||
| HTRA05.02.01 | Identify sources of assistance to utilize in emergency situations for self, co-workers, and customers/guests. | |||
| HTRA05.02.02 | Detail three resources for assistance with communication. | |||
| HTRA05.02.03 | Name the most common source for criminal assistance. | |||
| HTRA05.02.04 | Name a resource for assistance with environmental issues. | |||
| HTRA05.02.05 | List a source for assistance with legal issues. | |||
| HTRA05.02.06 | List two sources for assistance with medical or social services. | |||
| HT-REC 06 | HTRA06 | Identify safety and security issues for recreation, amusement and attraction venues that might require customer education. | HTRA06.01.01 | Disseminate information to customers addressing potential safety hazards and security issues. |
| HTRA06.01.02 | Collect safety and security information relevant to the venue. | |||
| HTRA06.01.03 | Display safety and security information and materials. | |||
| HTRA06.01.04 | Distribute safety and security information appropriately to customer/guest. | |||
| HT-REC 07 | HTRA07 | Compare different ticket sales options to maximize revenue for recreation, amusement and attraction venues. | HTRA07.01.01 | Research various methods of ticket pricing and sales to maximize sales. |
| HTRA07.01.02 | Identify the factors necessary to consider when setting ticket prices. | |||
| HTRA07.01.03 | List various methods of selling tickets. | |||
| HTRA07.02.01 | Identify types and structure of admission ticket distribution channels. | |||
| HTRA07.02.02 | List ways to allocate tickets for sale. | |||
| HTRA07.02.03 | List ways to distribute tickets for delivery. | |||
| HT-REC 08 | HTRA08 | Describe the types of information and directions a guest would need at a recreation, amusement and attraction entry point. | HTRA08.01.01 | Prepare introductory information about a facility to distribute to guests. |
| HTRA08.01.02 | List all locations a guest would need to know. | |||
| HTRA08.01.03 | Describe the guest use of each area. | |||
| HTRA08.01.04 | Identify the schedule opening and closing for each area of the facility (days/seasons). | |||
| HTRA08.01.05 | Give a short history or background of the facility if relevant. | |||
| HTRA08.02.01 | Prepare maps and diagrams of a facility to distribute to the guests. | |||
| HTRA08.02.02 | Describe how a guest would travel through the facility. | |||
| HTRA08.02.03 | List critical locations such as restrooms, telephones, ATMs, and first aid stations. | |||
| HTRA08.03.01 | Identify information from non-public sources and locations needed to serve guests. | |||
| HTRA08.03.02 | List information a guest might need that they may not have accessed. | |||
| HTRA08.03.03 | List non-public locations a customer service person would need as a resource. | |||
| HTRA08.04.01 | Summarize the policies and procedures used to ensure guest safety. | |||
| HTRA08.04.02 | Describe policies about items such as backpacks, strollers, wheelchairs, packages, high heels, etc., that would minimize damage and safety in an attraction or amusement setting. | |||
| HTRA08.04.03 | Identify emergency evacuation routes. | |||
| HT-REC 09 | HTRA09 | Develop marketing strategies for recreation, amusement and attractions venues. | HTRA09.01.01 | Describe the use of market segmentation to design marketing plans. |
| HTRA09.01.02 | List the groups or demographics of the groups to be targeted. | |||
| HTRA09.01.03 | Describe how this factor affects the marketing strategies. | |||
| HTRA09.02.01 | Describe the impact of seasonality on the design of marketing plans. | |||
| HTRA09.02.02 | List the seasons that are most popular for each venue. | |||
| HTRA09.02.03 | Give a scenario of a 'worst' season. | |||
| HTRA09.03.01 | Describe the ways to incorporate a loyalty program into the marketing plan. | |||
| HTRA09.03.02 | List ways to entice the customer to return. | |||
| HTRA09.03.03 | Give methods to convince customers to refer others to the facility. | |||
| HTRA09.04.01 | Describe collaboration with other entities to provide an inclusive product or service. | |||
| HTRA09.04.02 | Detail ways to set up a marketing partnership. | |||
| HTRA09.04.03 | Describe the process to create a tourism experience package with other businesses. | |||
| HTRA09.05.01 | Identify a process to expose the public to a new product or service. | |||
| HTRA09.05.02 | List methods to announce a new product to the public. | |||
| HTRA09.05.03 | List ways to communicate a new product or service to current customers. | |||
| HT-REC 10 | HTRA10 | Analyze the merchandising, program and product potential for different recreation, amusement and attraction venues. | HTRA10.01.01 | Summarize merchandising and retail outlet opportunities to predict types of available products. |
| HTRA10.01.02 | Describe retail opportunities possible at each venue. | |||
| HTRA10.01.03 | List types of merchandise that may be available at each venue. | |||
| HTRA10.02.01 | Research ideas needed to develop programs and/or products unique to each venue. | |||
| HTRA10.02.02 | Explain the role history might play in developing programs/exhibits/events. | |||
| HTRA10.02.03 | Explain the role various animals have in exhibit development. | |||
| HTRA10.02.04 | Explain how a theme might determine the types of products/services/events available. | |||
| HT-REC 11 | HTRA11 | Compare and contrast various types of recreation, amusement and attraction venues. | HTRA11.01.01 | Compare various operating methods of a recreational facility to distinguish characteristics of recreation. |
| HTRA11.01.02 | List three ways to organize a business to provide recreational options for guests. | |||
| HTRA11.01.03 | Describe the benefits and disadvantages of each method. | |||
| HTRA11.01.04 | Name various types of recreation facilities. | |||
| HTRA11.02.01 | Describe operational methods used at a recreational venue. | |||
| HTRA11.02.02 | List three ways to organize a museum. | |||
| HTRA11.02.03 | Detail the benefits and disadvantages of each method. | |||
| HTRA11.02.04 | Name various types of museums. | |||
| HTRA11.03.01 | Describe operational methods used at an attraction venue. | |||
| HTRA11.03.02 | Name two business methods for operating historic attractions. | |||
| HTRA11.03.03 | List three methods for operating an amusement attraction. | |||
| HTRA11.03.04 | List three business methods for operating an educational attraction. | |||
| HTRA11.03.05 | Describe the benefits and disadvantages of each method. | |||
| HTRA11.0401 | Describe operational methods used at an amusement venue. | |||
| HTRA11.04.02 | Detail characteristics unique to the gaming venue. | |||
| HTRA11.04.03 | Describe the organizational requirements for operating a casino. | |||
| HTRA11.04.04 | List the benefits and disadvantages such management would encounter. | |||
| HTRA11.05.01 | Evaluate the 'Design Day Specifications' to best utilize a facility. | |||
| HTRA11.05.02 | List the factors that influence the capacity of the facility. | |||
| HTRA11.05.03 | Name the factors that influence the attendance of your customers. | |||
| HTRA11.05.04 | Cite the methods of adjusting the design of a facility to accommodate the normal day, a slow day, and a super busy day. | |||
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