204x Filetype DOCX File size 0.09 MB Source: kidzpiration.nl
Working method 2020: Quick overview 1. Ordering process All registered customers can place their order via www.kidzpiration.nl. An automated order confirmation will be sent to confirm receipt of the order in Kidzpirations ordering system. Shipping costs will be manually added for all deliveries with a shipping value below € 650. As our online shop is not directly linked to the actual stock some products may no longer be available’ In this case we will send a separate order confirmation with an expected delivery date. The order will be processed within 2 working days. The invoice is sent at the moment the order is being forwarded to the warehouse. Normally the order will be dispatched from the warehouse within 2 working days. 2. Minimum order Our minimum order amount is € 300 ex VAT and all brands may be combined together in one order. A few brand limitations apply. Please find these restrictions per country in our elaborate description below. At all times, customers are expected to respect the MOQ’s per item indicated. 3. Free delivery Kidzpiration offers free (franco) delivery for each shipment at a minimum value of € 650 ex VAT for all customers from Germany and Benelux. For each shipment outside of Benelux and Germany we kindly redirect you to the updated overview “Shipping costs” on our website. https://kidzpiration.nl/shop/wp-content/uploads/2020/09/shippingcostsupdate.pdf Kidzpiration considers shipment value as base for a free (franco) shipment (NOT single order value). A shipment may therefore also be a combination of multiple orders. 4. Payment First time orders and orders below € 500 ex VAT require a pre-payment before the order will be dispatched. Thereafter a standard 14-days payment term is applicable starting from invoice date. For late payments please refer to the procedure in the general terms and conditions. 5. Delivery The customer is responsible for providing up to date information regarding company details. This includes a correct registration of the delivery address for each order. Kidzpiration provides the customer with tracking information to inform the customer when the delivery can be expected and at which address. It is therefore the responsibility of the customer to be present at the designated time and place to receive the delivery. The time of delivery is dependent on product availability for which Kidzpiration depends on its suppliers and transit-time of the forwarders. 6. Warrantee When an order is being delivered it is the customer’s responsibility to check all items upon arrival. Within 2 weeks after delivery the customer needs to indicate any flaws or missing items. After this period Kidzpiration assumes all customers to have checked each item. The right to file a claim about products expires 6 months after having receival. Kidzpiration reserves the right at all times to deal with each situation independently. Proposed solutions to any end customer must be agreed in advance with Kidzpiration. A product warrantee is given for consumers according to the brand’s consumer warrantee policy. The warranty does not cover errors or damages that arise due to misuse, lack of maintenance or normal wear. 7. Pricing It is not allowed to sell any products under the recommended retail prices as indicated on the website by Kidzpiration and its suppliers. Elaborate description Ordering process: If a customer likes to place an order, it is mandatory to fill in the registration form on the B2B website www.kidzpiration.nl (first time customers) to create a customer account. Approval is subject to evaluation of the compatibility between the brands and the requested partnership. Kidzpiration reserves the right to decline a partnership. When the order has been placed an automated order confirmation will be sent to confirm receipt of the order in Kidzpirations ordering system. The customer is expected to carefully check the order and invoicing- & shipping address. In case of any errors it is the responsibility to get in touch with Kidzpiration immediately to resolve the error, before the order will be dispatched. In case of an error discovered after shipment Kidzpiration cannot be held responsible. Any extra costs involved (for e.g. making another delivery) will be charged to the customer. The order is regularly dispatched within 2 working days, exceptions may occur. The invoice is sent at the moment of forwarding the order to the warehouse and must be paid within the terms mentioned on the invoice. First time- or orders below € 500 need to be prepaid. The products in the order are reserved for the customer for a period of 5 working days. If the customer does not prepay the order within 5 working days, Kidzpiration cannot guarantee product availability. Right of withdrawal after placing the order (before shipment): Any modification or cancellation must be communicated within 24 hours after placing the order. This requires written approval to Kidzpiration. When there is no explicit modification or cancellation message from the customer, Kidzpiration has the right to deliver and invoice the ordered items. Brand limitations: Kidzpiration distributes all the brands shown on their B2B website. However, for some of the brands distribution could be restricted to a certain trading area. Customers from Benelux and Germany can order all brands. For customers from outside this trade area the following applies: Fabelab – customers from outside Benelux and Germany order directly from Fabelab. Wee Gallery – customers from UK order directly from Wee Gallery UK. Mies&co – customers from the Netherlands order directly from Mies&co. Kidzpiration works as an agent for Mies&co and does not keep any stock for this brand. Shipments are sent directly from Mies&co’s warehouse and these orders will therefore always be treated and delivered as a separate order and cannot be combined to reach the Kidzpiration minimum amount of 300 EUR. Minimum order: The minimum order amount is € 300 ex VAT. To reach this amount, all brands may be combined in one order. Though this is subject to the mentioned brand limitations. The first order for Mies&co needs to be at least € 450 ex VAT. The minimum for re-ordering is € 150 ex VAT. You can find more detailed buying conditions for Mies&Co at the end. Dispatch date: Prepaid orders will be dispatched within 2 working days after having received payment. For all other orders Kidzpiration will dispatch the order within 2 working days after having received the order via the B2B online shop if all items are in stock. The actual delivery date is dependent on the transit time of the forwarders. The customer will receive a tracking link to follow the status of the delivery. The expected dispatch dates of pre-orders could turn out to be different than initially forecasted. Kidzpiration is dependent on its suppliers for timely delivery and can therefore not be held responsible for product delays caused by the supplier. Franco delivery: Kidzpiration offers free (franco) shipment for each shipment value higher than € 650 ex VAT to Benelux and Germany. For each shipment outside of Benelux and Germany we kindly redirect you to the overview “Shipping costs” you will find within our customer service section. Reason for this are higher shipment costs outside of Benelux and Germany as well as and customs fees for countries outside of Europe. Surcharge per country per parcel You will find a list with surcharges per country under the header “customer service”: shipping costs. Pre-order: Kidzpiration may occasionally organize a pre-order for certain seasonal or limited-edition products. For these pre-orders a (partial) prepayment can be required. For new collections there will also be the possibility to pre-order. These pre-orders are not subject to prepayment. Kidzpiration will inform the interested customers about the exact requirements for each seasonal or limited-edition pre-order, separately. When pre-ordering Kidzpiration will buy stock according to the pre-ordered amounts. A pre-order therefore cannot be cancelled after having been confirmed. Back orders: Kidzpiration does not keep any back orders. If a product has run out of stock it cannot be selected for an order anymore. If the order is placed and an item runs out of stock just before the order is finalized it will still be part of the order and Kidzpiration will get in touch to discuss the options. Payment: First time orders, and orders of between € 300 and € 500 ex VAT require a full prepayment before the order will be dispatched. For repeat orders ≥ € 500 ex VAT there is a 14-days payment term after invoice date. Bank details for arranging the payment are as follows: Bank account IBAN* NL12RABO0145717798 BIC RABONL2U * IBAN the first O is capital O, the second 0 is numerical zero Bank adres Name Rabobank Rotterdam Street Blaak 333 Postal Code 3011 GB City Rotterdam Country Nederland Account name: CU Business Creation Badhuisweg 26 2587 CH Den Haag - The Netherlands Tel.: +31 6 386 794 IMPORTANT NOTICE: Prepayments should cite the order number as on the order confirmation received via email. Payment for repeat orders of ≥ € 500 (paid after delivery) should cite the concerning invoice number, shown on the invoice received via email. For pre-payments a copy of the transaction should be sent by email. This will allow fast turnaround as there is no need to wait until the amount has actually been transmitted. The order will therefore not experience any unnecessary delay nor will the items in the order accidentally get cancelled due to not having paid in time. Payment via PayPal: It is possible to arrange for payment using PayPal. Kidzpirations PayPal address is: info@kidzpiration.nl. When choosing to pay via PayPal a surplus of 3,5% on top of the total order value (including shipment costs) is required. Kidzpiration must be informed that PayPal will be the payment method of choice for each transaction separately and will adjust the invoice accordingly. Exceeding of payment term: Kidzpiration trusts its customers to arrange for payment within the agreed payment term. Payment after delivery offers a payment term of 14 days after invoice date. In case payment terms have been exceeded Kidzpiration will follow these 4 steps: 1) If a customer unexpectedly exceeds the agreed payment term Kidzpiration will kindly remind its customers of the overdue invoice in writing per email. It is expected that the customer will adequately respond to this by arranging for payment within 5 working days after having been alerted. 2) When payment fails to occur after one reminder, Kidzpiration will sent a second reminder including a warning for 25 EUR extra administrative costs when payment is not made within the next 5 working days. 3) If there is no payment in 5 working days after this second reminder Kidzpiration will have to add 1% per month according to our general terms and conditions on top of the initial invoice amount. rd Notification of these extra costs will form the 3 and final reminder. 4) If payment is still not carried out after these 5 working days, Kidzpiration will redirect the payment to a collection agency. All secondary costs involved will be charged to the customer. When customers exceed the payment term, Kidzpiration reserves the right to withdraw the option for pay after delivery. In this case pre-payment will be required for all future orders. Liability of Kidzpiration in the event of delay in the delivery: Kidzpiration is dependent on its suppliers in order to realize timely delivery. When delivery can only take place after having received new stock Kidzpiration will communicate this in time. In this case the customer is aware that if delivery is delayed Kidzpiration cannot be held responsible. If the customer then decides to receive the available items already via earlier delivery shipping & handling costs may occur. Liability of Kidzpiration when a parcel has been shipped back with ref. ‘not at home’: Kidzpiration is not responsible when a parcel is being shipped back to Kidzpirations warehouse due to the customer not being at home. The customer will be charged for additional shipping cost. Responsibility during transport (incoterm) – missing or damaged parcels etc. When a parcel gets damaged or lost during transport and ordered goods cannot be delivered or sold to the end-consumer anymore, Kidzpiration will do its utmost to solve the issue in cooperation with the customer. The customer concerned is expected to contact the local postal services to get the problem solved. Kidzpiration delivers according to DDU but reasonably asks the customer to try and help wherever possible in case of delivery failure. If the parcel seems to be lost, or the items are damaged during transport Kidzpiration will credit the customer for these items. In case of damaged products Kidzpiration will firstly evaluate the amount of damage and find the most suitable solution.
no reviews yet
Please Login to review.