Microsoft Teams Exploratory 
               Experience 
               Conversation Guide for Partners
               Western Europe | April 2022
               This document is meant to support Microsoft partners and resellers in 
               approaching Teams Exploratory target customers in Western Europe, with the 
               main goal to upsell these customers to a paid licensing option that includes 
               Microsoft Teams and would allow them to keep using the full range of features 
               without losing their data after 12 months of usage. 
               Summary
                     Microsoft Teams Exploratory Trials 
                     Partner opportunity in Western Europe
                     Conversation Guide for Partners 
                     Call Script
                     Resources
       Microsoft Teams Exploratory Trials 
       The Microsoft Teams Exploratory experience allows users of commercial customers 
       with Azure Active Directory (Azure AD) and not licensed for Teams (e.g., customers 
       with Microsoft Apps for Business or Exchange Online) to initiate a 12-month Teams 
       exploratory experience. Unlike other trials, the Teams Exploratory experience can 
       only be initiated by end-users. Admins can't initiate this experience on behalf of their
       end-users.
       A specific version of this trials, that we call Teams Exploratory V1 trials (initiated 
       between February 2020 and February 2021), allowed end-users to set up a trial 
       with no expiration date (expiry year 2853). Trials initiated during that period are 
       still active today, allowing users to benefit from a full Teams experience for free. 
       Effective May 2022, Microsoft will initiate expiration of Teams 
       Exploratory V1 trials.
        
       Message Center content that will be surfaced for tenants that will be manually 
       ended after 30 days:
        
       TITLE: ACTION REQUIRED: Move users to a paid subscription that includes 
       Microsoft Teams so they won’t lose access
        
       MC POST BODY:
       There are users in your organization that have Microsoft Teams Exploratory trials 
       that expire June 1, 2022. To make sure these users can continue using Microsoft 
       Teams, they will need a paid subscription to Teams.
       [When will this happen;]
       Your Microsoft Teams Exploratory trials expire on June 1, 2022.
                [How this will affect your organization:]
                If you don't move these users and they lose access to Microsoft Teams 
                Exploratory, their customer data will be handled in accordance with the Microsoft
                Online Subscription Agreement and the Online Services Terms.
                [What you need to do to prepare:]
                Assign paid licenses for a Microsoft 365 subscription that includes Teams to users
                with a trial license. You can choose an upgrade path and then assign licenses. If 
                you have a Microsoft partner or Microsoft account team, you can also work with 
                them to upgrade your users.
                               Learn how to upgrade users from the Teams Exploratory trial 
                [Additional information:] 
                               Manage the Microsoft Teams Exploratory license    
                Users will lose access to Teams 30 days after the experience's expiration date. 
                As long as users are assigned a paid license within 60 days of the 
                expiration date, they can regain access to Teams and all content still 
                exists. However, after 60 days, the users’ data is deleted. After a new license is 
                assigned to the users to enable Teams functionality, if they are added within the 
                grace period time frame, all content remains.
               Partner Opportunity in Western Europe
               Context 
               Teams Exploratory Experience had a pretty good traction in Western Europe, with
               over 200K SMB customers who signed for trial in 2020. This kind of offering was 
               perfectly meeting customers needs, especially during the pandemic, when 
               organizations were struggling to stay connected and keep working remotely. 
               With the return to office and different market conditions, the way we work has 
               now changed, but Microsoft Teams remains a major help for all-sized 
               organizations productivity and communication, and can be the enabler of 
               continuous innovation and flexibility. 
               Teams Exploratory trials have 2-3x higher conversion rate when compared to 
               regular trials. This is the opportunity for partners to expand their business with 
               existing customers, both in terms of upsell to a higher paid license and/or to 
               attach partner’s managed services. 
               Partners can help the customer admin identify the most appropriate option to 
               upgrade from Teams Exploratory to a paid subscription with Microsoft Teams.
               Conversion to paid guidance
                  Teams Essentials is the best conversion path for customers that are on 
                   Teams Exploratory. Also, Teams Essentials can be an entry point for a future 
                   upsell to the full Microsoft 365 for Business suite.
                  If the customer is already paying for Exchange Online or Apps for Business, 
                   the most cost-effective option for them is to upgrade to Microsoft 365 
                   Business Basic or Microsoft 365 Business Standard, respectively. 
                  Ultimately, Microsoft 365 Business Premium, with advanced endpoint 
                   protection features included since Microsoft Defender for Business launch in 
                   March 2022, is an even more compelling offer for small and medium 
                   businesses, providing them with a comprehensive productivity and security 
                   solution to help them run their business securely, from anywhere.