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case study sitina a software engineering project using evolutionary prototyping nuno jardim nunes dnnunes dragoeiro uma pt phone fax 351 91 705160 351 91 705199 address uma madeira tecnopolo penteada ...

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                    Case Study: SITINA - A Software Engineering Project Using Evolutionary
                                                              Prototyping
                                                           Nuno Jardim Nunes
                                                         dnnunes@dragoeiro.uma.pt
                                            Phone/Fax: +351 (91) 705160 / +351 (91) 705199
                                 Address: UMa - Madeira Tecnopolo, Penteada, 9000 - Funchal, Portugal
                                                          João Falcão e Cunha
                                                          jfcunha@garfield.fe.up.pt
                                             Phone/Fax: +351 (2) 2041736 / +351 (2) 319125
                                     Address: FEUP - Rua dos Bragas – 4099 Porto CODEX - Portugal
                                                                ABSTRACT
                This paper presents a case study based on a complex software engineering project that took place in a Portuguese SME,
                Small to Medium sized Enterprise. Our initial goal was to evaluate and adapt Software Engineering theory to the reality
                of SMEs, usually working in chaotic environments, and following no standard method. We refer to such absence of
                method as the just do it process model.
                We shortly present the project, critically discuss its results, and summarise what we believe has been learnt from the
                experience.  We  will  consider  the  highly  interactive  collaboration  model,  evolutionary  prototyping  model,
                object-oriented A&D methods, and CASE tool support. We will discuss its theoretical principles and evaluate its
                expected advantages and shortcoming on the project mentioned. Finally we propose a new model for evolutionary
                prototyping, better adapted to the reality of the environment we faced.
                                                          1.    INTRODUCTION
                            1                                                         1
                The SITINA  project started with the need that the EDM utility company  had to monitor two small, completely
                automated, hydroelectric power plants [1]. The main goal was to develop a low cost application that enabled the board
                of directors to monitor those power plants and retrieve statistical data on their production.
                It is not in the scope of this paper to offer a detailed description of SITINA [2]. However, as we can see from its final
                                                                                        2
                general architecture on Figure 1, we are dealing with a complex SCADA/EMS  based system with many technologies
                and different software products.
                                                                
                1
                  SIstema de Telemetria para Instalações Não Acompanhadas (Telemetry System for Unaccompanied Utilities).
                                                                                                                                                                                   Administration Facilities
                                                                                                                                                                                                                                           SITINA Communication
                                                                                                                                                                                                                                                       Server
                                                                                                                               SITINA User                                                                                                     SITINA Software
                                                                                                                       SITINA        User Interface                                                                                        RDMS Client             DNP 3.0
                                                                                                                      Software (forms, gráphs and                               SITINA Database Server                                       (4D Client)               L1
                                                                                                                                          reports)
                                                                                                                               RDMS Client                                        RDMS Server             WWW
                                                                                                                                (4D Client)                                         (4D Server)           Server                                   MacOS /
                                                                                                                                                                                   MacOS /                                                       Windows95
                                                                                                                         MacOS /           TCP/IP or                            Windows95 /           TCP/IP or                                                            Serial
                                                                                                                       Windows95           AppleTalk                            Windows NT            AppleTalk                                  TCP/IP orAppleTalk
                                                                                                                                                                                                                                                                               Communications
                                                                                                                                                                                                 Ethernet
                                                                                                                                                  Utilitie: Electric Power Production Plant
                                                                                                                                                           Measurement                    Concentrator / Protocol
                                                                                                                           Powermeter                      Transformers:                            Converter                                         ISDN / Analog
                                                                                                                                  IED                       Voltage and                                                                                 Commuted
                                                                                                                     (Intelligent Electronic Device)           Current                          SITINA Software                                           Network
                                                                                                                             Instrumentation                                             RDMS DNP 3.0 Binary
                                                                                                                                  Software                                                  4D           L1       ModBus
                                                                                                                             Binary ModBus                                                   MacOS / Windows95                                                    WWW Browser
                                                                                                                                    Serial                                                                     Serial                                         SITINA Remote User
                                                                                                                            Communications                                                             Communications
                                                                                                                                                                         RS422 Multidrop
                                                                                                                                               Figure 1 – SITINA®’s General Architecture
                                              Before  starting  the  project  we  decided  to  choose  a  suitable  subset  of  well-known  and  well-established  software
                                              engineering methods and techniques. We mean suitable in both the senses that they could help in attaining all the user
                                              requirements and also in that they could be used successfully in the organisational context in which SITINA was going
                                              to be developed. It was also our own research goal to study them and evaluate their ability to improve the development
                                              process and help in solving problems that would arise. Initially we considered the following issues that should be
                                              considered in choosing reference models and methods:
                                                           (i)           Maintaining user satisfaction by allowing the system to adapt to changes in user requirements;
                                                           (ii)          Maintaining user satisfaction in terms of usability of the system and time to deploy it;
                                                           (iii)  Adding value to the Software Engineering SME that was used to a just do it process model [6];
                                                           (iv)  Ability of the project team, in particular developers, to  learn  and  use  such  new  models,  methods  and
                                                                         techniques;
                                                           (v)           Adaptability of the models, methods and techniques to building an embedded system.
                                              In this process we used what we call a catalytic Trojan-horse3 approach. We introduced in the SME  well-known
                                              models, methods and tools that have been established for some time and are accessible to regular practitioners. We have
                                                                                                                                                                                                                
                                              1
                                                 EDM, Electricidade da Madeira, is the company that has all the responsibility for electrical production,  transport  and
                                              distribution in Madeira Island.
                                              2
                                                 SCADA/EMS technology was introduced about 50 years ago to enable the operation and control of energy production,
                                              transport and distribution systems: EMS [5] (Energy  Management  System):  systems  that  maximise  the  efficiency  of  the
                                              production, transport and distribution of electric energy; SCADA [3]  [4]  (Supervisory  Control  and  Data  Acquisition):
                                              technology that enables a user to collect data and send commands to one or more remote utilities.
                                              3
                                                 We use the term Trojan-horse approach to indicate the way we worked within the company. We wanted to gain the
                                              developers’ confidence and we wanted them to know that our main intention was to help them being more productive and more
                                              satisfied. The term should therefore be regarded only with its positive connotations, regarding success, as no harm was meant or
                                              delivered.
                     not used or evaluated advanced methods and techniques, namely on the object-oriented area. Although they play a
                     substantial role on the software engineering discipline, they were not considered mainstream tools for the regular SME
                     software Development Company or practitioner. Following the same policy, we have not used or evaluated experimental
                     or sophisticated tools and technologies, like version and configuration control, automated metrics or object-oriented
                     databases. Some of these tools and techniques were not available for the development team, and others would have taken
                     a considerable amount of time or other resources to use and integrate.
                                                                                                                           1            2
                     Related work concerning  process  assessment  and  improvement  efforts,  using  CMM   and  QIP   in  SMEs,  clearly
                     concluded that these methods are not suitable to such organisations. Cattaneo et al [7] present a case study of CMM and
                     QIP assessment in SMEs and conclude that "we should define assessment and methodology with a broader vision of the
                     problem (...); it is not sufficient to consider just engineering issues (...), we have to take into account that most software
                     companies are still at a very low maturity level". Brodman and Johnson [8] report about applying CMM in small
                     organisations and conclude that SMEs "want to improve, but they have concerns with being measured against a model
                     whose requirements they cannot rigidly meet".
                                                              2.      THE PROJECT AND THE PEOPLE
                     2.1.      Organisational Context
                     Three separate institutions were involved in the development of the SITINA system. A customer company with the end-
                     users, the software supplier company with the development and management team, and finally the research institution
                     that  co-ordinated  the  project  regarding  the  software  process  and  the  modelling  method:  analysis,  design  and
                     implementation of the system.
                     One benefit of our Trojan-horse approach was the capability it gave us to influence directly the way people were going to
                     collaborate and communicate during the system development. Since we required a pro-active attitude from everybody,
                     we suggested that all the entities involved could communicate and collaborate directly. This model (see Figure 2)
                     enabled us to have continuous feedback and to react very quickly to users and developers during the entire system
                     development process.
                                                                                     Client Company
                                                                                    General Specification
                                                                                    Prototype Evaluation
                                                                                       Final Tests
                                                                    Research Institution             Supplier Company
                                                                   Requirements Analysis              Implementation
                                                                Coordenation: ISystem Analysis and      Installation
                                                                  Design, mplementation,Tests            Tests
                                                                                                       Maintenence
                                                               Figure 2 - Organisational Development Context
                                                                     
                     1
                       Capability Maturity Model of the Software Engineering Institute.
                     2
                       Quality Improvement Paradigm of the University of Maryland.
                     The distribution of tasks indicated in Figure 2 was not defined at the beginning of the project, but was itself a product of
                     the  evolutionary  process  described  later  on  this  paper.  To  understand  in  detail  the  conditions  imposed  by  the
                     organisational context, we describe some of the characteristics of the other two institutions and professionals involved in
                     the project:
                         Customer Company: Involved in the project were the actual end-users, mainly senior engineers from the Board of
                                   Directors. They were  very  experienced  on  the  application  domain,  i.e.,  power  management,  but  had
                                   moderate computer experience, mainly from the users point of view. Their co-operation and comments,
                                   during all the evolutionary prototyping process, were always excellent, leading to a considerable amount of
                                   suggestions and new features added to the prototypes. Usability of the system was their main emphasis.
                         Supplier Company: It is a good example of the software engineering SMEs. The development team was based on a
                                   small number of computer skilled people, without higher degrees, simultaneously involved in several small
                                   or medium sized projects. They used mainly the just do it approach, but were aware of other models and
                                   methods of software development. They had a strong dependency on the platform and development tool that
                                   had been adopted by the project: the MacOS®1 based fourth generation language.
                     2.2.      SITINA®’s Project Schedule
                     The project ended up having two phases, each one corresponding to the construction of two distinct versions of SITINA.
                     The first version only dealt with two small hydroelectric power plants, but the second version is monitoring all the 10
                     hydroelectric power plants in the production network. The project had a time to market of approximately 14 months.
                     The project team consisted of 2 people from the Research Institution (RI), 1 project manager, 2 software engineers and 2
                     hardware engineers from the Supplier Company (SC), and 3 senior  engineers from the  Board  of Directors  of  the
                     Customer Company (CC). Figure 3 represents the monthly summary of the actual project schedule.
                        Month                                            Tasks                                              RI          SC          CC
                                                                   (in general terms)                                     (2 Men)     (5 Men)     (3 Men)
                           1      General requirements analysis for SITINA®V1.                                                 44          70         26
                           2      Survey of similar commercial products. Requirement gathering from SCADA/EMS systems.         88          35         11
                           3      General specification and analysis of SITINA®V1.                                             88          70         26
                           4      Implementation and design of the  1st  SITINA®V1  prototype.  Select  and  install  data     44         232           0
                                  acquisition hardware.
                           5      Partial tests, 1st prototype evaluation for SITINA®V1. Analysis and Design iteration (2nd    88         232         26
                                  SITINA®V1 prototype).
                           6      Implementation  and  partial  tests  for  the  2nd  SITINA®V1  prototype.  2nd  prototype    58         352         26
                                  evaluation.
                           7      Final tests. Install and deploy SITINA®V1.                                                   18         352         26
                           8      Evaluation (requirements gathering) and maintenance of SITINA®V1.                            18         232         53
                           9      Evaluation (requirements gathering) and maintenance of SITINA®V1.                             0          70         26
                          10      Final evaluation of SITINA®V1. Requirements analysis for SITINA®V2.                          88          70         11
                          11      Analysis and design of SITINA®V2 1st prototype. Partial tests and implementation  of         58         352           0
                                  SITINA®V2. Data acquisition hardware installation.
                          12      Partial tests, 1st SITINA®V2 prototype evaluation. Analysis and  design  iteration  (2nd     44         352         26
                                  SITINA®V2 prototype).
                          13      Partial tests and implementation of the  2nd  SITINA®V2  prototype.  2nd  SITINA®V2          18         352           0
                                  prototype evaluation.
                          14      Final tests SITINA®V2. Install and deploy SITINA®V2. SITINA®V2 maintenance.                   0         352         26
                                                 Figure 3 - Actual Project Schedule: activities and effort in person.hour
                                                                     
                     1
                      © Apple Computer Inc.
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...Case study sitina a software engineering project using evolutionary prototyping nuno jardim nunes dnnunes dragoeiro uma pt phone fax address madeira tecnopolo penteada funchal portugal joao falcao e cunha jfcunha garfield fe up feup rua dos bragas porto codex abstract this paper presents based on complex that took place in portuguese sme small to medium sized enterprise our initial goal was evaluate and adapt theory the reality of smes usually working chaotic environments following no standard method we refer such absence as just do it process model shortly present critically discuss its results summarise what believe has been learnt from experience will consider highly interactive collaboration object oriented d methods tool support theoretical principles expected advantages shortcoming mentioned finally propose new for better adapted environment faced introduction started with need edm utility company had monitor two completely automated hydroelectric power plants main develop low co...

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