CRISIS
                           MANAGEMENT
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                                    TRAINING DELIVERABLES
           •  No two crisis are the same
           •  The fundamental governance in managing a crisis, however remains:
               – what is required
               – who is to do it
               – when to do it
               – what needs to be done
               – how to do it
      www.e-response.biz                                                                        2
                                          ABBREVIATION
        FOR EMERGENCY RESPONSE                        FOR CRISIS MANAGEMENT
        For Head-Quarters                             CM : Crisis Manager
        EC    :  Emergency Coordinator                CMT :  Crisis Management Team
                                                      CMC :  Crisis Management Centre
        IMT:Incident Management Team
                  (Emergency Coordinator Team)
        ECC   : EmergencyControlCentre
        For Worksites / Workstation                   GENERAL
        EM    :  Emergency Manager (Worksite)         HSE   :  Health Safety & Environment
        OSC :On-Scene Commander                       EMAG:  Emergency Mutual-Aid Group
        ERT   :  Emergency Response Team
        SERT :  Site Emergency Response Team
        For Off-sites
        Flying Squad
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                                   CRISIS MANAGEMENT
                               - PRINCIPLES & PHILOSOPHY
      www.e-response.biz                                                                  4