Providence St. Joseph Health
           Providence St. Joseph Health Digital Commons
           Books, Presentations, Posters, Etc.
           12-2018
           What Health Care Leaders Can Learn From
           Amazon
           Amy Compton-Phillips
           Providence St. Joseph Health, Amy.Compton-Phillips@providence.org
           Goran Henricks
           Follow this and additional works at: https://digitalcommons.psjhealth.org/other_pubs
             Part of the Health and Medical Administration Commons
           Recommended Citation
           Compton-Phillips, Amy and Henricks, Goran, "What Health Care Leaders Can Learn From Amazon" (2018).Books, Presentations,
           Posters, Etc.. 35.
           https://digitalcommons.psjhealth.org/other_pubs/35
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    What if Amazon Ran Healthcare?
    Amy Compton-Phillips, MD                  Göran Henriks
    Providence St. Joseph Health              Jönköpings, Sweden
    December 11, 2018
        Predict the Future
        Shopping in 5 years:                      Healthcare
        • How so you want to buy things?          • How do stay healthy? Get help when 
        • How do you want to pay?                   you’re sick?
        • What hassles would drive you            • How do you want to navigate the 
          away from a favored store?                system??
        • What would make you a loyal             • What would make you seek out(or 
          customer?                                 avoid) a caregiver?